Coaching Agreement

(1:1 Coaching Services and Group Coaching Services)

Effective Date: At the time of purchase

This Coaching Agreement (“Agreement”) is entered into between:

Be Jen Coaching LLC, represented by Jennifer Montreuil-Tillman (“the Coach”)
and
the Client, being the individual purchasing the coaching services.

1. Nature of Services

Be Jen Coaching provides personalized coaching services offered in individual (1:1) and/or group formats, focused on habit-building, organization, motivation, accountability, and overall well-being.

The Client acknowledges that coaching is a collaborative, self-directed process based on personal commitment.

Coaching does not constitute medical, psychological, therapeutic, legal, or financial services and does not replace professional advice.

No diagnosis, treatment, or guarantee of results is provided.

2. Duration and Structure of Coaching

Coaching services are offered as a package including a predetermined number of sessions, as described at the time of purchase.

• Sessions are delivered primarily via video conferencing.

• Session length, frequency, and format (1:1 or group) are defined by the selected offer.

• Coaching takes place over a defined period, with reasonable flexibility to support scheduling.

The Client acknowledges that lack of specific results does not constitute grounds for a refund or penalty-free cancellation.

2.1 Group Coaching (when applicable)

When coaching services include group coaching, the Client acknowledges that:

• Group sessions take place on fixed dates and at fixed times;

• The value of group coaching is based on group dynamics and participant engagement;

• Any missed group session is considered delivered, even if the Client does not attend;

• Group sessions cannot be made up individually and do not qualify for a refund.

All discussions, materials, and content shared during group coaching remain the intellectual property of Be Jen Coaching.

3. Scheduling, Cancellations, and Missed Sessions

The Coach agrees to exercise reasonable flexibility when scheduling change requests are communicated in advance, when possible.

Individual Coaching (1:1)

• Any cancellation or rescheduling request must be communicated at least 12 hours prior to the scheduled session.

• Cancellations made with less than 12 hours’ notice may be considered a delivered session and may incur a fee equivalent to 50% of the session value, except in exceptional circumstances (illness or family emergency). Proof may be requested.

• Each individual (1:1) session may be rescheduled once only, subject to the Coach’s availability.

• Any session missed without prior notice is considered delivered and non-recoverable.

Group Coaching

• Group coaching sessions take place on fixed dates and times.

• If the Client is absent from a group session, no refund or individual make-up session will be provided.

• A recorded replay of the session may be made available when applicable.

• Access to the recording constitutes a service rendered, even if the Client does not attend the live session.

4. Fees, Currency, and Payments

Fees are displayed at checkout and must be paid according to the selected payment option.

Currency and Conversion Notice

Prices may be displayed in Canadian dollars (CAD) for reference purposes.
All payments are processed in United States dollars (USD) through a U.S.-based payment processor.

The Client acknowledges that:

• The final charged amount may vary based on currency exchange rates at the time of transaction;

• Additional fees may be applied by the Client’s bank or credit card provider;

• Be Jen Coaching has no control over, and is not responsible for, such fees.

5. Refunds, Early Termination, and Payment Disputes

Unless otherwise stated in writing, coaching services are non-refundable once the first session has begun.

This means that:

• Any session delivered or started is payable and non-refundable;

• If the Client chooses to discontinue coaching before completing all sessions included in the package, any remaining sessions are considered canceled and are not refundable, even if unused, unless an exceptional written agreement is made.

As coaching services involve personalized time and/or a reserved group spot, any cancellation prevents another participant from accessing that availability.

No Chargebacks

The Client agrees not to initiate any chargeback or payment dispute with their financial institution for coaching services purchased.

Any questions, concerns, or dissatisfaction must be communicated directly to Be Jen Coaching to allow for appropriate resolution.

6. Termination for Cause

Either party may terminate this Agreement in the event of a material breach, including but not limited to non-payment, repeated absences, failure to comply with the terms, or disrespectful behavior.

Termination takes effect upon written notice, unless the issue is corrected within a reasonable timeframe.

Any amounts already paid remain due and non-refundable.

7. Confidentiality

All information shared during coaching sessions is treated as confidential, except where disclosure is required by law.

8. Intellectual Property

All documents, tools, frameworks, exercises, content, and materials provided by Be Jen Coaching remain its exclusive intellectual property.

The Client is authorized to use these materials for personal use only.
Any reproduction, distribution, sharing, or resale is strictly prohibited.

9. Limitation of Liability

Be Jen Coaching does not guarantee any specific results related to health, fitness, time management, productivity, organization, or lifestyle changes.

The Client remains fully responsible for their decisions, actions, behaviors, and outcomes, both during and after the coaching period.

10. Communications

All communications, scheduling requests, or cancellations must be sent to:
coachjen@bejencoaching.com

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to conflict-of-law principles.

12. Acceptance

By completing the purchase and checking the acceptance box at checkout, the Client confirms that they have read, understood, and agreed to all terms of this Agreement.

Electronic acceptance or checkbox confirmation carries the same legal value as a handwritten signature.

In case of any discrepancy between the English and French versions of this Agreement, the English version shall prevail.